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Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
AVI Fresh Catering would like 4 business days notice for all typical catering orders. We would appreciate 5 business days for orders involving hot prepared entrée.
AVI Fresh Catering understands that last minute orders occur, and as always, we will do our absolute best to accommodate your catering and event needs.
Please place your online orders as early as possible to ensure timely processing.
Our delivery hours start as early as 6:00am.
Our office hours are 8:00am-4:30pm Monday through Friday, therefore, orders placed late Friday or over the weekend will not be received in our office until Monday morning. Your order is not confirmed until we have contacted you to arrange for delivery and confirm your event information.
Ordering from AVI Fresh Catering is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured server
Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
We would like 48 hour advance notification of cancellation, we may be able to cancel any orders if we have not completed the order. If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please call us to cancel a last minute order. Do not email or fax last minute cancellations. Clients must speak directly to one of our catering coordinators, any message to a staff member or on our voice mail is not a valid cancellation. Any late changes (less than 24hrs) to an original order can be made on-line by logging into your account. Late order changes may not be fulfilled, it depends on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by email or a phone call from our event coordinators to confirm your changes.
In addition to credit charge payments, AVI Fresh Catering will accept your business check, cash or credit card in advance or on delivery of order. For internal billing and orders to be billed, terms are net 15 days.
Sales tax is applied to orders placed by non-affiliate guests of McDaniel College. Tax-exempt organizations must provide a tax letter with first order. This does not apply to International House functions or events.
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary.
Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material is protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for the unattended chafing dishes and all of AVI Fresh Catering equipment. AVI Fresh Catering does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of AVI Fresh Catering properties are present when the catering staff arrives to pick up. Equipment/items that are not picked up on the same day require the same responsibility of the client to ensure that equipment/items are not lost or missing.
Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase your risk of food borne illness.
It is our policy that any leftover food will be discarded after the event. Under no circumstances can leftover food be given to guests. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.
Catering orders cancelled less than 48 hours prior to your event will be assessed a charge of 10% of the estimated cost events.
Should your event require waitstaff and service personnel a service fee of 15% will be added to your event.
By completing any application/forms on this Web site, you are offering data to AVI Fresh Catering that it will keep private and use only as described here.
AVI Fresh Catering will not sell, give away, or otherwise distribute your personal information that has been collected through this site, either in the near or distant future, without first contacting you and receiving your explicit permission.
Your information on our data base will be used solely by AVI Fresh Catering, both to fulfill the service to you as described within the site, and for future correspondence with you. (For example, we might contact you at some future date, to make an offer, or to discuss a past service.)
If you wish to be removed from our correspondence lists (to be no longer contacted by us), please let us know by email, and we will honor your request.
AVI Fresh Catering does our best to make sure that every order is double checked for freshness, accuracy and quality. In the event of an unexpected error, refunds will be handled on a case by case basis. In order to receive a refund, please contact the AVI Fresh Catering Director / Resident Director.
Catering orders cancelled less than 48 hours prior to your event will be assessed a charge of 10% of the estimated cost events
